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Warranty Servicing
 

Warranty Servicing

 

On average, for every ten warranties sold through a retail store, there will be one claim. This can result in loss of revenue for the warranty company as they have to pay out for replacement.
 
As a warranty provider, if 60% of those items currently being replaced could be restored so that the customer is happy and the item remains in the customer's home, what would the annual savings amount to?
 
From our experience, the value is significant.
 
Claims managed by Chem-Dry Corporate Services have an average success rate in the 80-90% range giving our clients substantial savings.
 
For some of our clients; we are their service centre. The free-phone warranty claim line is answered for our clients, our staff answer the calls with their company name and process the claim for them. This means that the warranty company just has to deal with the core of its business – selling the warranty and not having to worry about the cost of providing a call centre for the claims.
 
They understand that they would have to pay for the replacement if the customer calls, so why not pay less for restoration and use a professional call centre to care for the customer.
 
Not Just Carpet
 
For many of our clients our mandate has gone beyond the carpet cleaning and restoration. In fact a lot of our warranty service work involves stain removal from furniture or mattresses.
Below is a list of the most common stain removal requests that we get and can successfully remove. If you don’t see the stain you are looking for, please feel free to contact our technical support for more information.
 
Alcoholic Beverages
Coffee (Hot Black) *
Felt Pen
Paint
Auto Grease & Oil
Curry *
Glue
Plastocene
Animal Deposits
Dirt
Gum
Rubber Cement
Ammonia *
Disinfectant
Gravy
Radiator Leaks
Blood
Drinking Chocolate
Hand & Face Lotions
Rust
Butter
Dyes *
Heating Oil *
Rouge
Burns *
- Food
Ice Cream
Sewage *
Biro Ink
- Furniture
Ink
Soft Drinks *
Candle Wax
- Hair
Indelible Marker Ink *
Tar
Castor Oil
Diesel Spills
Iodine *
Tea
Cement
Egg Stains
Ketchup/Tomato Sauce
Urine
Chocolate
Eyebrow Pencil
Lipstick
Varnish *
Cod Liver Oil
Fats & Lard
Machine Oil
Vomit *
Crayon
Fish Oil
Mayonnaise
Wood Stains *
Cream
Floor Wax
Milk
Washing Up Liquid
Caramel
Food
Mildew *
Water Stains
Cordials
Furniture Polish
Medicine
White Out
 
 
 
 
       
*Specialty spotting products may be required to achieve best results.
 
For more information on the services we can perform for you, please contact us.

 
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